Office Policy

Welcome! Please take the time to review the following office guidelines and policies so that it may better serve you. It will outline the terms for providing service and will help clarify any questions before making an appointment.

Functional Medicine Patient Preparation Guidelines

Please try to be prompt for all phone and zoom appointments. If you are new to appointments using zoom, I recommend a practice session on your own at least a day or two before the actual appointment to ensure that your video camera, volume, and 'share screen' functions are working properly.

If you are an existing patient, please have all lab tests results (if applicable) ready and accessible, either saved to your computer, remote device, or on hardcopy, so that you and Dr. Barsten can review and discuss together.

Medical Records

Please have your more recent lab tests within the last 6 months only (blood, etc.) as well as imaging studies if applicable (reports only, not any actual films) EMAILED (preferred) to HealthQuest prior to the appointment. You may need to sign an ‘authorization to release medical records’ form at your doctor’s office. Be sure to allow enough time to be able to send these in before the appointment. This will greatly reduce delays. All records, according to HIPAA regulations, are strictly confidential.

Nutrition and Personal Care Products

Dr. Barsten often recommends nutritional products and remedies such as vitamins, minerals, enzymes, botanicals, antioxidants, homeopathics, and other natural remedies. For ALL products or refills, I suggest using my website online Virtual Pharmacy, with over 400+ companies. All products are always 20% off. HealthQuest does not ship products.

No Show & Cancellation Policy

I require a minimum of a 48-hour cancellation notice on all appointments of 1 hour or more, and a 24-hour notice on all shorter appointments. No shows or cancellations with less than this time will be charged 50% of regular appointment charge as a no-show fee. If using the HealthQuest online schedule system, you can be reminded by text and/or email of your appointment, but it is your responsibility to remember.

Financial Arrangements

1. Dr. Barsten's services are pre-paid through our Square online scheduling system, or in advance of appointments by phone or email. Acceptable payments include cash, check, VISA, Mastercard, Apple Pay, and AMEX cards.

2. Phone or ZOOM consultations can be billed to your credit card. A statement can be sent describing the service/fees upon request.

3. Lab test kits can be drop-shipped at no additional charge to you direct from any of the various laboratories that I use.

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